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Tag Archives: instant messaging


 

Why call centres need to embrace twitter & IM for customer suppport

Like many people in the UK, from time to time I have to call a support line for an internet or mobile / service provider about some sort of problem.
I am sure I am not alone at dreading the thought of making this call – being put on hold, having to push 1, 2 etc and [...]

By Andrew Grill | Posted September 15, 2009 in customer service | Tagged , , , , , , , , , , , , , , , | Comments (16)

Is twitter a serious business tool or just a complete waste of time?

Like many people reading this post, I first came across Twitter when reading a story about web 2.0 and the “Facebook phenomenon”. Twitter is normally mentioned in the same sentence as these other websites – but is it really a serious proposition, or one of a number of ways you can now waste your time?
Over [...]

By Andrew Grill | Posted June 26, 2008 in opinion | Tagged , , , , , , , , , , , , , , , , , | Comments (5)